12 general skills or competencies (Job family competencies) for Sales Engineer III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Cites the uses of basic prototyping equipment and design software.
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Level 2 Behaviors
(Light Experience)
Compiles results of quantitative and qualitative user research.
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Level 3 Behaviors
(Moderate Experience)
Documents tasks performed and outcomes in each phase of the product development initiative.
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Level 4 Behaviors
(Extensive Experience)
Facilitates post-implementation review to define the project's success and room for improvement.
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Level 5 Behaviors
(Mastery)
Champions the development and execution of new products and streamlining of existing products.
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9 soft skills or competencies (core competencies) for Sales Engineer III
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Identifies key aspects of problem-solving techniques used in own area.
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Level 2 Behaviors
(Light Experience)
Helps to analyze the risks and benefits of alternative approaches and obtain a decision on resolution.
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Level 3 Behaviors
(Moderate Experience)
Develops successful resolutions to critical or wide-impact problems.
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Level 4 Behaviors
(Extensive Experience)
Organizes potential problem-solvers and leads problem resolution efforts.
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Level 5 Behaviors
(Mastery)
Creates a climate that rewards quick problem-solving approaches.
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Summary of Sales Engineer III skills and competencies
There are 0 hard skills for Sales Engineer III.
12 general skills for Sales Engineer III, Technical Support, Product Development, Knowledge of Customers, etc.
9 soft skills for Sales Engineer III, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer III, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.